Terms of service

Terms of Service

Last Updated: August 6, 2026

Welcome to OrganicValley. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. General

OrganicValley provides natural and organic wellness products for personal use. By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products & Information

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.

Product images are for illustration purposes only. Actual packaging and product appearance may vary slightly.

3. Pricing & Payments

All prices displayed on our website are in PKR (Pakistani Rupees) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Orders will only be processed after successful payment confirmation (or order confirmation for Cash on Delivery where available).

4. Shipping

We deliver across Pakistan through trusted courier partners.

Estimated delivery times are provided for convenience and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

5. Returns & Refunds

Please review our Return & Refund Policy for complete details.

Products that have been opened, used, or damaged by the customer may not qualify for a return unless they were received damaged or incorrect.

6. Order Cancellation

OrganicValley reserves the right to cancel any order due to:

  • Incorrect pricing or product information

  • Product unavailability

  • Suspected fraudulent activity

  • Payment verification issues

If payment has already been made, an eligible refund will be processed.

7. Health Disclaimer

Our products are made from natural ingredients and are intended to support a healthy lifestyle.

They are not intended to diagnose, treat, cure, or prevent any disease.

Please consult your healthcare professional before using any herbal or wellness product, especially if you are pregnant, nursing, taking medication, or have any medical condition.

8. Intellectual Property

All website content, including logos, images, product descriptions, graphics, text, and designs, is the property of OrganicValley and may not be copied, reproduced, or used without prior written permission.

9. User Conduct

By using our website, you agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Submit false or misleading information.

  • Copy or misuse website content.

10. Limitation of Liability

OrganicValley shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products to the maximum extent permitted by law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Thank you for choosing OrganicValley. We appreciate your trust and are committed to providing high-quality natural wellness products with transparency and care.